Shipping & Delivery Policy

Effective Date: February 10, 2026
📧 Customer Support: help@purecomfort.com

At Pure Comfort, we’re dedicated to delivering your favorite products safely, quickly, and on time. This Shipping & Delivery Policy explains order processing, shipping options, and delivery expectations.

1. Order Processing Time

• Orders are typically processed within 1–3 business days after purchase.

• Orders placed on weekends or holidays will begin processing the next business day.

• You will receive an email confirmation with tracking details once your order ships.

2. Shipping Methods & Estimated Delivery Times

We offer standard and express shipping via trusted carriers (e.g., USPS, UPS, FedEx, DHL). Delivery times depend on your location:

Note: Times are estimates and may be affected by carrier delays, customs clearance, or seasonal volume.

3. Shipping Fees

• Shipping costs are calculated at checkout based on your location and shipping method.

• Free shipping may be available on qualifying orders (e.g., promotions or minimum spend).

• Shipping fees are non-refundable once the order has been processed.

4. Tracking Your Order

• Once shipped, you’ll receive an email with your tracking number.

• Track your shipment directly on the carrier’s website.

• If you didn’t receive tracking info, contact us at help@purecomfort.com and we’ll assist promptly.

5. Incorrect or Incomplete Address

• Double-check your shipping address before submitting your order.

• Pure Comfort is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

• If you notice an error, contact us immediately so we can try to update it before shipping.

6. Customs, Duties & International Taxes

• International shipments may be subject to import duties, taxes, or customs fees set by your country.

• These charges are the customer’s responsibility.

7. Delayed or Lost Shipments

• While we aim for timely delivery, delays due to weather, customs, or carrier issues may occur.

• If your order appears delayed or lost:

  1. Check your tracking number.

  2. Contact the shipping carrier.

  3. Still need help? Email help@purecomfort.com.

8. Delivery Confirmation

• If tracking shows delivered but you haven’t received your package:

  • Check around your property or with neighbors.

  • Contact the carrier for delivery details.

  • If unresolved, email us and we’ll do our best to assist.

9. Questions?

We’re here to help! For any concerns about your order, shipping, or delivery:
📧 Email: help@purecomfort.com