Privacy Policy

Privacy Policy

Effective Date: February 10, 2026

At Pure Comfort, your privacy and the protection of your personal information are very important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

When you visit our store or make a purchase, we may collect:

a. Personal Information

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment information (processed securely through trusted gateways like Shopify Payments, PayPal, etc.)

b. Device & Usage Information

  • IP address

  • Browser type and version

  • Pages visited, time spent, and referral URLs

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide updates on your order and shipping

  • Respond to your questions and provide customer support

  • Improve our website and shopping experience

  • Send marketing emails (only if you opt in)

  • Comply with legal obligations

3. Sharing Your Information

We never sell your personal data.

We may share your information with trusted partners for:

  • Order fulfillment and shipping (carriers, dropshippers)

  • Secure payment processing (Shopify Payments, Stripe, PayPal)

  • Marketing (only if you subscribed)

  • Analytics and website optimization

All partners are required to protect your privacy and comply with applicable laws.

4. Cookies & Tracking Technologies

Our site uses cookies to:

  • Recognize returning visitors

  • Keep items in your cart

  • Analyze website traffic and performance

  • Personalize your shopping experience

You can manage or disable cookies in your browser settings, but some features may be limited.

5. Data Retention

We keep your data only as long as necessary to:

  • Process orders

  • Comply with legal requirements

  • Resolve disputes

You can request deletion of your data at any time (see below).

6. Your Rights

Depending on your region (e.g., EU, California), you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion

  • Opt out of marketing communications

  • Withdraw consent at any time

To make a request, email us at: help@purecomfort.com

7. How We Protect Your Information

We use:

  • Secure servers and encrypted connections (SSL)

  • Trusted third-party payment gateways

  • Access limitations to authorized personnel only

8. Third-Party Links

Our site may include links to other websites. We are not responsible for the privacy practices of external sites. Please review their policies before sharing any personal information.

9. Children’s Privacy

We do not knowingly collect data from children under 13. If you believe a child has submitted personal information, contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about your privacy:
📧 help@purecomfort.com

Thank you for trusting Pure Comfort. Your privacy matters to us.